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Critical Incident

LBH Critical Incident Policy

LBH Critical Incident Policy 2024 (PDF) [363KB]

Critical Incident Contacts for printing:  Critical Incident Contacts List for LEAP (PDF) [83KB]

 

Reporting a Critical Incident

Dial 999 and request the relevant emergency service, making sure to provide the exact nature of the incident and the location as a priority (if appropriate). 

Please inform the Stronger Families Hub as soon as possible.

You must let the Council know, so they can provide you with support and liaise with other local agencies that may be involved. The Educational Psychology Service provide training on dealing with critical incidents.

Job title 

Name 

Contact details 

LA Officer Support

  

Director of Education & SEND 

Abi Preston 

apreston@hillingdon.gov.uk  

Tel: 01895 250286

Principal Educational Psychologist  

Ingrida Stankeviciene 

istankeviciene@hillingdon.gov.uk

Tel: 01895 558101 /  07850 064 547 

Head of Education  

Michael Hawkins  

mhawkins@hillingdon.gov.uk  

Tel: 01895 556 084 / 07542 855595 

Stronger Families Hub  

 

 

Head of first response and out of hours 

Stronger Families Hub 

 

 

Anthony Madden 

lbhmash@hillingdon.gov.uk  

strongerfamilieshub@hillingdon.gov.uk  

01895 556006 

amadden@hillingdon.gov.uk  

Tel: 01895 556 006 

Lead Child Protection Schools & Deputy LADO 

Nicole Diamond  

ndiamond@hillingdon.gov.uk  

Tel: 07943 097366 

Assistant Director Ed and Vulnerable Children 

Kathryn Angelini  

Kangelini@hillingdon.gov.uk  

Tel: 07850 075034 

Communications Support

Hillingdon Communications Team 

corporatecommunications@hillingdon.gov.uk  or call 01895 250403 (9am-5.30pm) or 01895 250111 (out of hours) 

Met Police Comms Bureau  

DMC-Mailbox-.PressBureau-DMC@met.police.uk - 0207 2302171 (do not use tel unless critical). If live police investigation, contact the Bureau instead of LBH comms but please 'cc' LBH Comms (above) 

Signposting for Schools 

  • Safehaven - Chargeable service for critical incident counselling https://safehaven.co.uk - 0161 635 1010 

  • School Resources on Traumatic Death of a Child: For schools | Cruse Bereavement Care 

  • Cruse - support for grief - 0808 8081677 

  • Kooth Website: kooth.com Free, safe and anonymous online counselling support for young people aged between 10 and 25. Available Monday to Friday 12pm-10pm and Saturday to Sunday 6pm-10pm.  

  • Young Minds Crisis Messenger Text: Text SHOUT to 85258 24-hour text support for young people experiencing a mental health crisis. 

CRITICAL INCIDENT RAPID CHECK LIST FOR HEADTEACHERS 

(action will depend on the nature of the incident) 

*ENSURE THAT A FULL LOG IS KEPT OF ALL ACTIONS TAKEN AS THEY HAPPEN AS WELL AS ALL INFORMATION RECEIVED* 

  • Ensure that all staff and pupils are in a place of safety and security. 
  • Have emergency services been called? 
    • fire 
    • police 
    • ambulance 
  • Inform the LA using the contact list. 
  • Ensure that all staff and pupils are accounted for. 
  • Inform the Chair of Governors and other governors as soon as possible. 
  • Set up a CRITICAL INCIDENT SUPPORT TEAM 
  • Seek urgent advice from Hillingdon Council Communications unit and arrange who will deal with the media, give interviews and prepare press statements. 
  • Arrange how parents will be contacted. 
  • Ensure that there are suitable phones available for outgoing calls e.g. ex- directory or mobile. 
  • Decide if there is a need to contact community or religious leaders. 
  • Decide if counselling support is needed. 
  • Consider, as soon as possible, a schedule for recovery. 
  • Ensure that there is constant and consistent communication with staff. 
  • Consider if information is already out on social media. 
  • Consider arrangements for school meals. 
  • Consider whether transport arrangements need to be altered. 
  • If appropriate, determine the funeral arrangements and decide which staff and pupils will attend. 

 

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